What information do we collect?
We collect and hold your Personal Information which may include your name, email address, phone number, mailing address, information relating to your business and other information relevant to the supply of our goods and services. If you use our website to buy or sell a product or service, we may also collect your bank or credit card details and details about your credit history and creditworthiness. We may also collect non-personally identifiable information about you (such as anonymous usage data, IP addresses and location, browser or platform type etc.).
Further examples of the information we collect are set out below.
How do we collect Personal Information?
We may collect your Personal Information during the course of providing our goods and services to you. This includes when you visit or use our Platform/website, provide information to us by email, when you create an account or profile via our Platform/website, when you provide us with information relating to your business, when you ask us to send you newsletters, alerts or other materials, or otherwise via customer enquiries and communications. Generally, we collect your Personal Information directly or automatically through your use of our Platform/website but we may also collect your Personal Information from other people or organizations if you have given your consent.
More detailed examples of the information we collect include:
Personal information you may give us when you use our Platform/website or register for an account with us.
Identifying information such as your name, addresses, telephone numbers or email addresses when you register for an account with us.
Buying, or selling information you provide during a transaction, or other transaction-based content that you generate or that is connected to your account as a result of a transaction you are involved in.
Other content that you generate, or that is connected to your account.
We may collect financial information (such as credit card or bank account numbers) in connection with a transaction.
You may also provide us other information through a web form, by updating or adding information to your account, through your participation in community discussions, communications, chats, dispute resolution, or when you otherwise communicate with us regarding our Platform/website.
Additional information we are required or authorized by applicable laws to collect and process in order to authenticate or identify you or to verify the information we have collected.
Personal information we collect automatically when you use our Platform/website or register for an account with us.
We collect information about your interaction with our Platform/website, your usage preferences, and your communications with us. This is information we receive from devices (including mobile devices) you use when you access our Platform/website. This information could include the following: Location information, including location information from your mobile device.
Personal information collected from other sources
We supplement the personal information we collect directly with information collected from third parties and add it to your account information. For example, we collect and use demographic and other information that is publicly available, additional contact information, credit check information, and information from credit bureaus, as allowed by applicable laws.
We also collect information from and share information with third party payment providers and parties who assist us with fraud prevention. These can include without limitation, Stripe and PayPal.
We allow you to share information with social media sites, to connect your account with the respective social media site. Those social media sites may give us automatic access to certain personal information retained by them about you (e.g., content viewed by you, content liked by you, and information about the advertisements you have been shown or have clicked on, etc.).
You control the personal information you allow us to have access to through the privacy settings on the applicable social media site and the permissions you give us when you grant us access to the personal information retained by the respective social media site about you. We may also use plug-ins or other technologies from various social media sites. If you click on a link provided via a social media plug in, you are voluntarily establishing a connection with that respective social media site. If you give us personal information about someone else, you must do so only with that person’s authorization.
Why do we need your Personal Information?
We only collect or hold your Personal Information for legitimate purposes, including to provide you with our goods and services, and for the proper administration of our Platform/website.
In particular, we need your Personal Information to:
provide you with the services we offer via the Platform/website including by creating accounts and assessing the validity of information your request for product or services on the Platform/website, and processing payment for our services;
maintain our business relationship with you by answering any questions you may have about our business or the Platform/website, communicating with you about our products and/or services, creating and updating our database(s) and other records, ensuring compliance with our contractual and other legal obligations to you, providing support services to you and otherwise responding to enquiries;
market and advertise to you including by sending you newsletters, special offers, and promotions, or otherwise contacting you about products or information we think may interest you. We may contact you through phone, email, SMS and social media;
improve the quality and design of our goods and services by storing, tracking, analyzing and processing user preferences and trends as well as user activity and communications to create new features, functionality and services in relation to the Platform/website;
comply with the law including by complying with our legal obligations and by investigating, preventing or taking action in respect of suspected illegal activity, fraud, or similar activities; and exercise our legal rights including exercising rights we may have under law or a contract between us and you, or between us and a third party, (together our “Purposes”)
If you do not provide us with your Personal Information, we may not be able to carry out some or all of our Purposes.
Can you remain anonymous or use a pseudonym?
We will, if practicable, allow you to use a pseudonym (unless this is impractical or against the law). If we allow you to use such measures, we will keep any corresponding Personal Information separate and will use technical and organizational measures to ensure that any Personal Information provided to us using a pseudonym is not attributed to you.
In some instances, if you do not provide us with some of Personal Information we may not be able to provide you with the relevant goods, services or information. This may also have an effect on whether we can begin or continue a relationship with you, and whether we allow you to use or transact on our Platform/website.
What disclosures do we make?
Generally speaking (and as described above under the heading “Why do we need your Personal Information”) we will disclose your Personal Information for our Purposes. We may also disclose your Personal Information in other ways with your consent, to any other party where we are authorized or required to do so by law, or to our partners or service providers (including technology partners, hosting providers, web providers, payment processors, and fraud prevention service providers) in order to assist us to provide our products or services to you.
Some of our partners and service providers or the services they provide may be based outside of Canada. By providing us with your Personal Information, you acknowledge that your Personal Information may be used, stored and disclosed overseas, including in jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. To protect your Personal Information, we take care to work with partners and service providers who are based in countries that provide adequate levels of data protection, or otherwise take steps to ensure that your Personal Information receives adequate levels of data protection in the jurisdictions in which it is processed in accordance with all applicable privacy laws (including the GDPR).
Personal Information of minors
We do not knowingly collect or solicit Personal Information from anyone under the age of 19 years of age or knowingly allow such persons to use our goods or services (including by registering an account on our Platform/website). If we become aware that we have collected personal information from a person under the age of 19 years without parental consent, we will take all reasonable steps to delete that information.
Do we use “cookies”?
When you visit our Platform/website, the server may attach a “cookie” to your computer’s memory. A “cookie” assists us to store information about how you use our Platform/website and to make assumptions about what information may be of most interest to you. This information is generally not linked to your identity. We may use knowledge of your user experience to better understand what goods or services may be of interest to you and to collect statistical information.
Using other sites
Is your Personal Information confidential and secure?
We take all reasonable steps to keep your Personal Information secure and to ensure it is protected against misuse, loss, unauthorized access, modification or inappropriate disclosure. We may keep your Personal Information in both hard copy and electronic forms, but adopt appropriate technical and organizational security measures to protect it including by storing it in secure systems accessible only to authorized personnel.
Your choices and rights
We welcome your enquires and comments and encourage you to contact us to update your Personal Information if it changes. You may confirm if we are processing your Personal Information and request a copy of it. For your protection, however, we may require that you confirm your identity before we provide a copy of your Personal Information to you.
You may also update or correct your Personal Information by contacting us, or by amending your Personal Information on your account via our Platform/website. In some instances, you may request that we delete your Personal Information. In accordance with and subject to relevant privacy laws (including the GDPR), you may object to certain Personal Information being processed and request that processing of your Personal Information be limited. You may also limit or manage our communications with you by “unsubscribing” from certain email and newsletter updates, and by closing your account on our Platform/website.
If you choose to limit the Personal Information we process about you we may not be able to communicate with you or fulfil our Purposes outlined above. This may include limiting your use of our Platform.
Questions and/or complaints
If you have a question or want to make a complaint about how we handle your Personal Information please contact us using the details below. We will review any question, complaint or concern you may have and will respond to you after we have carefully considered it. We will, where reasonably possible, take steps to investigate and resolve complaints within 60 days. Please note, we may require further information from you in order to resolve any complaints. If we need more time, we will notify you about the reasons for the delay and seek to agree a longer period with you (if you do not agree, we may not be able to resolve your complaint).
We can be contacted by submitting an enquiry via our phone number listed or submitting via the form on our website, via email.
You will indemnify us from all losses and liabilities, including legal fees, that arise from these terms or relate to your use of our website and services. We reserve the right to exclusive control over the defence of a claim covered by this clause. If we use this right then you will help us in our defence. Your obligation to indemnify under this clause also applies to our affiliates, officers, directors, employees, agents and third party service providers.
Cookies – Small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognize a particular device or browser. There are several types of cookies:
Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session
Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites
First-party cookies are set by the site you are visiting
Third-party cookies are set by a third party site separate from the site you are visiting
Social media cookies. These cookies are used when you share information using a social media-sharing button or “like” button on a websites or you link your account or engage with our content on or through a social media site. The social network will record that you have done this
Web beacons – Small graphic images (also known as “pixel tags” or “clear GIFs”) that may be included on our sites, services, applications, messaging, and tools, that typically work in conjunction with cookies to identify users and user behaviour.
Similar technologies – Technologies that store information in your browser or device utilizing local shared objects or local storage, such as flash cookies, HTML cookies, and other web application software methods. These technologies can operate across all of your browsers, and in some instances may not be fully managed by your browser and may require management directly through your installed applications or device.
By accessing and using our Platform/website and website services you agree to our Cookies and Tracking Policy.